On 10-Jun-09, at 00:43 , Emmanuel Lacour wrote: > On Tue, Jun 09, 2009 at 10:57:06AM -0700, Graham Ballantyne wrote: >> Hi all, >> >> I have the global setting for RT at a Glance set to show the All >> New & >> Open tickets saved search. One of my users pointed out that the home >> page is only showing tickets updated in the last 18 hours - they have >> to click through to the search results page to see the full list. >> >> Is this time limit a settable option? I don't see anything in the GUI >> or RT_Config.pm. >> > > No, there is only a limit of number of results (10 results is the > default). This limit is configurable at system level and user level. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
Then why am I only seeing tickets from within the last 18 hours? There's nothing in the saved search limiting the time period. -- Graham Ballantyne [email protected] Institutional, Collaborative & Academic Technologies IT Services Simon Fraser University Burnaby, BC V5A 1S6 p: 778-782-2014 www.sfu.ca/icat _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
