Hi all, Very new with RT and already in trouble.
I upgraded from 3.4.4 to 3.8.2. Things look good. But I foolishly made the following changes without realising the consequences: old: Set($rtname, 'CompanyName'); Set($Organization, 'CompanyName'); new: Set($rtname, 'Company Name'); Set($Organization, 'Company Name'); which caused a new ticket to be created instead of adding the correspondence to the existing ticket with the old subject header because of the now mismatched subject header. Please tell me I can fix this? I've changed it back and things seem good again but how can I merge the new tickets created with the old ones? Any help will be highly appreciated. Thanks. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com