http://wiki.bestpractical.com/view/RenameInstance
On Thu, Jun 11, 2009 at 7:32 PM, Robert Gabriel<[email protected]> wrote: > Hi all, > > Very new with RT and already in trouble. > > I upgraded from 3.4.4 to 3.8.2. Things look good. > > But I foolishly made the following changes without realising the consequences: > > old: > Set($rtname, 'CompanyName'); > Set($Organization, 'CompanyName'); > > new: > Set($rtname, 'Company Name'); > Set($Organization, 'Company Name'); > > which caused a new ticket to be created instead of adding the correspondence > to the existing ticket with the old subject header because of the now > mismatched subject header. > > Please tell me I can fix this? > > I've changed it back and things seem good again but how can I merge > the new tickets created > with the old ones? > > Any help will be highly appreciated. > > Thanks. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
