Thank you very much, this is what I was hoping for. 2009/6/15 Ruslan Zakirov <[email protected]>: > http://wiki.bestpractical.com/view/RenameInstance > > On Thu, Jun 11, 2009 at 7:32 PM, Robert Gabriel<[email protected]> wrote: >> Hi all, >> >> Very new with RT and already in trouble. >> >> I upgraded from 3.4.4 to 3.8.2. Things look good. >> >> But I foolishly made the following changes without realising the >> consequences: >> >> old: >> Set($rtname, 'CompanyName'); >> Set($Organization, 'CompanyName'); >> >> new: >> Set($rtname, 'Company Name'); >> Set($Organization, 'Company Name'); >> >> which caused a new ticket to be created instead of adding the correspondence >> to the existing ticket with the old subject header because of the now >> mismatched subject header. >> >> Please tell me I can fix this? >> >> I've changed it back and things seem good again but how can I merge >> the new tickets created >> with the old ones? >> >> Any help will be highly appreciated. >> >> Thanks. >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
