My users don't want to use priorities so they've had me create 4 levels for urgency. They only want to be notified by email on an item that has the highest urgency level set. So I want to setup a custom condition that tests for that level and then sends an email to the user if that specific level is set.
So, I have a custom field of "Urgency" which can have a value of URGENT, High, Medium, Low, or Project. I have the template made already for the email to be sent out and the scrip configured for it. I just don't know how to write the custom condition to put into the scrip. How do I write the condition to test for "URGENT" and indicate the action to send the email? All the references I'm finding in the RT Essentials have me a bit confused, am I supposed to right a new module to make this scrip or can I just add the perl code to the condition (not that I know what code I have to enter just yet). Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel
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