Kevin,
Here's one we use for when the development step of a ticket (CF
"Work-State") is changed to "Review Approved":
# condition execution on CF Review Process
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
if ($trans->Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id,
Name => "Work-State");
return 0 unless $cf->id;
if ($trans->Field == $cf->id &&
$trans->NewValue eq "Review Complete-Approved")
{
return 1;
}
}
return 0;
Just plug in your CF name and value you want and you're set. Hope this
helps.
Kenn
LBNL
On 6/16/2009 2:53 PM, Kevin Gagel wrote:
My users don't want to use priorities so they've had me create 4
levelsfor urgency. They only want to be notified by email on an item
that hasthe highest urgency level set. So I want to setup a custom
conditionthat tests for that level and then sends an email to the user
if thatspecific level is set.
So, I have a custom field of "Urgency" which can have a value of
URGENT, High, Medium, Low, or Project.
I have the template made already for the email to be sent out and
thescrip configured for it. I just don't know how to write the
customcondition to put into the scrip. How do I write the condition to
test for "URGENT" and indicate the action to send the email?
All the references I'm finding in the RT Essentials have me a bit
confused, am I supposed to right a new module to make this scrip or
can I just add the perl code to the condition (not that I know what
code I have to enter just yet).
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
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