Kevin, You can get the Id thus: my $Corresponder = $self->TransactionObj->CreatorObj->PrincipalId; and you can check if it is nobody against "$RT::Nobody->Id". Maybe someone else on the list can help you with the check for "privileged.
As for why an Email goes out or not, that depends on:
1. valid scrip condition & action
2. valid UserID as recipient (must be privileged and has rights to
queue sending out Email).
Kenn
LBNL
On 6/22/2009 4:16 PM, Kevin Gagel wrote:
Yeah, I hadn't considered that. But in that case then it shouldn't try to send the email. So it'll need a check for the owner and if the owner is not nobody then send the message. Still, I don't know how to do either of those checks, for the owner and then to ensure it sends an email.Any pointers? Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Question on custom scrip condition From: Ken Crocker <[email protected]> To: Kevin Gagel <[email protected]> Cc: <[email protected]> Date: 22/06/2009 3:24 PM Kevin, What if the ticket is created WITHOUT an owner? Kenn LBNL On 6/22/2009 2:57 PM, Kevin Gagel wrote:Thanks Ken for the script. I've altered Ken's script to this: my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; if ($trans->Type eq 'CustomField') {my $cf = new RT::CustomField($RT::SystemUser); $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => 'Urgency'); return 0 unless $cf->id; if ($trans->Field == $cf->id && $trans->NewValue eq 'URGENT') { $RT::Logger->debug('.');$RT::Logger->debug('It is an URGENT ticket so send the owner a message.');$RT::Logger->debug('.'); return 1; } else { $RT::Logger->debug('.'); $RT::Logger->debug('Fell through the check and into the else.'); $RT::Logger->debug('.'); } } return 0; ===================================================The debug output shows it is doing what's expected but I am not receiving an email. The debug output indicates that no recipients were found. So... How do I correct that? I want the owner of the ticket to be notified by email if a ticket is created with an URGENT status or if the status changes to URGENT.Actual debug output:[Mon Jun 22 21:51:02 2009] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:689) [Mon Jun 22 21:51:02 2009] [debug]: Working on mailfield Bcc; recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:650) [Mon Jun 22 21:51:02 2009] [debug]: Subject: [Email Issue: #165] URGENT: URGENTFrom: "Kevin W. Gagel via RT" [email protected] Reply-To: [email protected] Message-ID: <rt-3.8.2-19683-1245707462-1931.165-1...@cnc IT Services> Precedence: bulk X-RT-Loop-Prevention: CNC's Ticket System RT-Ticket: CNC's Ticket System #165 Managed-by: RT 3.8.2 (http://www.bestpractical.com/rt/) RT-Originator: [email protected] MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8"X-RT-Original-Encoding: utf-8 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:657) [Mon Jun 22 21:51:02 2009] [debug]: Removing deferred recipients from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:680) [Mon Jun 22 21:51:02 2009] [debug]: Setting deferred recipients for attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:689) [Mon Jun 22 21:51:02 2009] [debug]: No recipients found for deferred delivery on transaction #2236 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:702)Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- Original message --- Subject: Re: [rt-users] Question on custom scrip condition From: Ken Crocker <[email protected]> To: Kevin Gagel <[email protected]> Cc: RT Users <[email protected]> Date: 16/06/2009 3:56 PM Kevin,Here's one we use for when the development step of a ticket (CF "Work-State") is changed to "Review Approved":# condition execution on CF Review Process my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; if ($trans->Type eq 'CustomField') {my $cf = new RT::CustomField($RT::SystemUser); $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => "Work-State");return 0 unless $cf->id; if ($trans->Field == $cf->id &&$trans->NewValue eq "Review Complete-Approved") { return 1; } } return 0;Just plug in your CF name and value you want and you're set. Hope this helps.Kenn LBNL On 6/16/2009 2:53 PM, Kevin Gagel wrote:My users don't want to use priorities so they've had me create 4 levelsfor urgency. They only want to be notified by email on an item that hasthe highest urgency level set. So I want to setup a custom conditionthat tests for that level and then sends an email to the user if thatspecific level is set.------------------------------------------------------------------------ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.comSo, I have a custom field of "Urgency" which can have a value of URGENT, High, Medium, Low, or Project. I have the template made already for the email to be sent out and thescrip configured for it. I just don't know how to write the customcondition to put into the scrip. How do I write the condition to test for "URGENT" and indicate the action to send the email?All the references I'm finding in the RT Essentials have me a bit confused, am I supposed to right a new module to make this scrip or can I just add the perl code to the condition (not that I know what code I have to enter just yet).Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel------------------------------------------------------------------------ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com------------------------------------------------------------------------ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected]Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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