Hi, I've searched about this but was not able to find another user with the same problem.
I have been referring to use case scenarios found in the Wiki such as: http://wiki.bestpractical.com/view/WriteCustomAction I am unable to disable transaction records when adding a reference such as the one below: $self->TicketObj->AddLink( Type => 'RefersTo', Target => $ticket_id, RecordTransaction => 0); Where $ticket_id is a ticket number retrieved before. The reference is added properly between the two tickets but the transaction will still show in the ticket: Wed Jun 17 00:00:00 2009 RT_System - Reference to ticket #XXXXXXX added However, it seems like I am unable to get this to work.. Is it something particular to linking transaction (such as RefersTo, ReferredToBy, Children, Parent) ? It could make sense since the action has an influence on two tickets rather than just one. I am running RT 3.8.2 at this time and planning to upgrade to 3.8.4 shortly. Does someone have a clue ? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
