You were correct, the documentation shows that the right arguments are "SilentBase" and "SilentTarget" and they must be true for the transactions to be hidden - for instance:
$self->TicketObj->AddLink( Type => 'RefersTo', Target => $ticket_id, SilentBase => 1, SilentTarget => 1); Thanks, On Wed, Jun 17, 2009 at 3:40 PM, Kevin Falcone <[email protected]>wrote: > > On Jun 17, 2009, at 3:36 PM, David wrote: > > > Hi, > > > > I've searched about this but was not able to find another user with > > the same problem. > > > > I have been referring to use case scenarios found in the Wiki such as: > > http://wiki.bestpractical.com/view/WriteCustomAction > > > > I am unable to disable transaction records when adding a reference > > such as the one below: > > > > $self->TicketObj->AddLink( Type => 'RefersTo', Target => $ticket_id, > > RecordTransaction => 0); > > Double check the documentation for AddLink. There is no > RecordTransaction > argument but there is another option for suppressing transactions > > -kevin > > > > > Where $ticket_id is a ticket number retrieved before. > > > > The reference is added properly between the two tickets but the > > transaction will still show in the ticket: > > Wed Jun 17 00:00:00 2009 RT_System - Reference to ticket #XXXXXXX > > added > > > > However, it seems like I am unable to get this to work.. Is it > > something particular to linking transaction (such as RefersTo, > > ReferredToBy, Children, Parent) ? It could make sense since the action > > has an influence on two tickets rather than just one. > > > > I am running RT 3.8.2 at this time and planning to upgrade to 3.8.4 > > shortly. > > > > Does someone have a clue ? > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [email protected] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
