On Jun 17, 2009, at 3:36 PM, David wrote: > Hi, > > I've searched about this but was not able to find another user with > the same problem. > > I have been referring to use case scenarios found in the Wiki such as: > http://wiki.bestpractical.com/view/WriteCustomAction > > I am unable to disable transaction records when adding a reference > such as the one below: > > $self->TicketObj->AddLink( Type => 'RefersTo', Target => $ticket_id, > RecordTransaction => 0);
Double check the documentation for AddLink. There is no RecordTransaction argument but there is another option for suppressing transactions -kevin > > Where $ticket_id is a ticket number retrieved before. > > The reference is added properly between the two tickets but the > transaction will still show in the ticket: > Wed Jun 17 00:00:00 2009 RT_System - Reference to ticket #XXXXXXX > added > > However, it seems like I am unable to get this to work.. Is it > something particular to linking transaction (such as RefersTo, > ReferredToBy, Children, Parent) ? It could make sense since the action > has an influence on two tickets rather than just one. > > I am running RT 3.8.2 at this time and planning to upgrade to 3.8.4 > shortly. > > Does someone have a clue ? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
