I have the new install of RT. When a new ticket is created, we get a response from RT which has a reply-to field set as 'fds...@.... ; can anyone tell where this setting is comming from?
In the RT_SiteConfig file we have set the correspondAddress as follows. Set($CorrespondAddress, '[email protected]'); where and what should we change in order to fix 'fds...@.. to r...@... Below is the sample of email received from RT. fds...@www2 should be rt@ cs.sunysb.edu From: The default queue via RT [mailto:[email protected]] Sent: Thursday, June 25, 2009 2:16 PM To: [email protected] Subject: [CS_Department #9] AutoReply: whitelist request Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "whitelist request", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [CS_Department #9]. Please include the string: [CS_Department #9] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, fdsfds
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