testwreq wreq wrote, On 6/26/09 11:23 AM: > I have the new install of RT. When a new ticket is created, we get a > response from RT which has a reply-to field set as 'fds...@.... ; can > anyone tell where this setting is comming from? > In the RT_SiteConfig file we have set the correspondAddress as follows. > Set($CorrespondAddress, 'r...@cs.sunysb.edu' <mailto:'r...@cs.sunysb.edu'>); > where and what should we change in order to fix 'fds...@.. to r...@... > Below is the sample of email received from RT. fds...@www2 > <mailto:fds...@www2> should be rt@ cs.sunysb.edu <mailto:r...@cs.sunysb.edu> > From: The default queue via RT [mailto:fds...@www2.cs.sunysb.edu > <mailto:fds...@www2.cs.sunysb.edu>] > Sent: Thursday, June 25, 2009 2:16 PM > To: h...@cs.sunysb.edu <mailto:h...@cs.sunysb.edu> > Subject: [CS_Department #9] AutoReply: whitelist request
It appears that you either are using a pre-3.8 RT with RTx::BrandedQueues or 3.8.x and have set up a "Subject Tag" (CS-Department) and "Reply Address" for the default queue. Remove the Reply Address in the queue configuration, and you should get the default address (i.e. whatever RT_SiteConfig.pm sets) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
