I've been trying to get Minerva using RT for a bit now, however I've run into a few feature requests that my users (read bosses) view as blockers. Does anyone know of a plug in that would add an address book feature to the BCC and CC fields when posting a ticket? Also, I need to know if there is a way to add a drop down to the new ticket creation page to have pre-defined subjects? This would allow users to select it in the case of a regularly requested ticket. Thanks in advance.
-- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
