Gary Greene wrote: > I've been trying to get Minerva using RT for a bit now, however I've run > into a few feature requests that my users (read bosses) view as blockers. > Does anyone know of a plug in that would add an address book feature to the > BCC and CC fields when posting a ticket? Also, I need to know if there is a > way to add a drop down to the new ticket creation page to have pre-defined > subjects? This would allow users to select it in the case of a regularly > requested ticket. Thanks in advance. > > We handled this by creating our own interface for users to submit tickets rather than having them use the RT interface. It's more user friendly for non-technical staff anyway.
Our form asks the user a bunch of questions and assembles the information into a ticket. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com