John This sounds interesting to me. Did you do this as a separate web application that communicates (sends the ticket) to RT via the RT REST API?
Regards Ian John Arends wrote: > Gary Greene wrote: >> I've been trying to get Minerva using RT for a bit now, however I've run >> into a few feature requests that my users (read bosses) view as blockers. >> Does anyone know of a plug in that would add an address book feature to the >> BCC and CC fields when posting a ticket? Also, I need to know if there is a >> way to add a drop down to the new ticket creation page to have pre-defined >> subjects? This would allow users to select it in the case of a regularly >> requested ticket. Thanks in advance. >> >> > We handled this by creating our own interface for users to submit > tickets rather than having them use the RT interface. It's more user > friendly for non-technical staff anyway. > > Our form asks the user a bunch of questions and assembles the > information into a ticket. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com