Nope, cuz SLA extension is used to automate due date management. What are you trying to achive? How is extension is configured? I want to know more about use case to understand if it's possible to improve this extension.
On Mon, Jul 6, 2009 at 9:12 PM, William Graboyes<[email protected]> wrote: > Hi all, > > I am having a problem with the SLA module. > > Any time we change a due date, The SLA module changes it back to the > prescribed due date in the config file. > > Is there any way to change this behavior? > > RT Version: 3.8.4 > > -- > Bill Graboyes > On Assignment At: > Toyota Motor Sales, USA, Inc. > Consumer Portal Delivery > Office: (310) 468-6754 > Cell: (714) 515-8312 > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
