Been a happy RT user for a few years now, currently running 3.8.1. For these last years, I've only had one active queue for helpdesk.
I recently had reason to add a second queue for the folks doing facilities maintainence. All iz well. But since I now have 2 queues, I was wondering if there was a way to differentiate them in follow-ups. Right now, the 'Please include the string [domain.tld #xxxx] applies to both queues. That's fine, but it would be nice if instead of domain.tld, I had queue1 or queue2 for the subject line string. Basically, it's a non issue, but I was wondering if there is a simple way to implement this. Thanks kindly in advance; -- --- Chip Mefford -------------------- Before Enlightenment; chop wood carry water After Enlightenment; chop wood carry water --------------------- Public Key http://www.well.com/user/cpm _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
