You can either use the queue specific subject tags, or see my earlier posts on this list about tweaking the codebase to emit subjects like:
[RTname Qname ID#] Actual Subject Either way, be sure to read perldoc RT_Config.pm thoroughly, as there are some magic variables in there that need to be updated so that under special circumstances the altered forms are recognized as replies and don't get their subject's mangled (having a copy of the subject tag moved to the end of the subject) -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
