Tim Mitchell wrote: > > > Subject line on emails to everyone contains the FQDN + ticket number + > ticket subject. I doubt in FQDN. AFAIK text before ticket number in subject is set per queue in "Subject Tag" input field. In case when "Subject Tag" is empty, the text is being got from $rtname variable in RT_SiteConfig.pm
> I'd like to change that to RT-PS + ticket number + ticket subject. I don't know what is RT-PS. Please, clarify. -- Agnislav Onufrijchuk PortaOne, Inc., RT Developer Tel: +1-866-SIP VOIP (+1 866 747 8647) ext. 7670 Meet us at ITEXPO West 2009 September 2-3, Booth 427 Los Angeles Convention Center _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
