Agnislav Onufrijchuk wrote: > Tim Mitchell wrote: > > > > > > Subject line on emails to everyone contains the FQDN + ticket number + > ticket > subject. > I doubt in FQDN. AFAIK text before ticket number in subject is set per queue > in > "Subject Tag" input field. In case when "Subject Tag" is empty, the text is > being got from $rtname variable in RT_SiteConfig.pm > > > I'd like to change that to RT-PS + ticket number + ticket subject. > I don't know what is RT-PS. Please, clarify.
"RT-PS" instead of the FQDN (ie. $rtname = "RT-PS";) I'd guess having been down the no-FQDN route with a customer. \\||/ Rod -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
