Thanks that worked perfectly! -TM On Wed, Jul 8, 2009 at 7:21 AM, Roderick A. Anderson < [email protected]> wrote:
> Agnislav Onufrijchuk wrote: > > Tim Mitchell wrote: > > > > > > > > > Subject line on emails to everyone contains the FQDN + ticket number + > ticket > > subject. > > I doubt in FQDN. AFAIK text before ticket number in subject is set per > queue in > > "Subject Tag" input field. In case when "Subject Tag" is empty, the text > is > > being got from $rtname variable in RT_SiteConfig.pm > > > > > I'd like to change that to RT-PS + ticket number + ticket subject. > > I don't know what is RT-PS. Please, clarify. > > "RT-PS" instead of the FQDN (ie. $rtname = "RT-PS";) I'd guess having > been down the no-FQDN route with a customer. > > > \\||/ > Rod > -- > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Thanks, -TM "Ravioli is the square root of pasta." - Max K., Age 11
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