Patrick,
We added "pending QA" and "QA approvd" (you are limited to 10 char), by
simply adding them to the setting in RT_SiteConfig.pm in $RTHOME/etc
like this:
"*...@activestatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;"
*Then, the only other thing you might want to do is modify the
"MySupportQueues" and "Quicksearch" queries so the new status values
will show up.
Hope this helps.
Kenn
LBNL
On 7/22/2009 7:29 AM, Mccarthy, Patrick Joseph wrote:
I've tried a few different things I've found online to add a status in
addition to 'new', 'stalled', etc.
One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the
machine after trying each didn't bring about any changes.
What's the preferred methodology in the current version?
Patrick
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