Hi Roehl > - I resolved a ticket Subject: Windows Patches or Subject: get and > renew certificates > - I'll do it again after a month. > - RT will re-open this ticket after a month.
I use the Due date field with a stalled status, and have a daily cron job: #!/usr/bin/perl my $cmd = '/usr/bin/rt list -i '; my $qry = $cmd . qq/\"status = 'stalled' AND due <= 'today'\"/; my @res = `$qry`; for (@res) { chomp; system ("/usr/bin/rt edit $_ set status=open"); } I'm sure someone will be along shortly with an rt_crontool solution, or something RESTful. Cheers Toby LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform postmas...@ccdc.cam.ac.uk and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com