Set up your environment to know usernam, password and server. http://wiki.bestpractical.com/view/UseRtTool
On 7/24/09 11:00 AM, "rmp dmd" <[email protected]> wrote: > Hi Toby, > > Thanks for this. > Please confirm, if I understand your method correctly. > > 1. Instead of resolving the ticket, after getting my tasks done, put in on > stalled and set 'Due date' to next month. > 2. the cron job will re-open this ticket after a month. > > If the ticket is re-open, will it send out notification? > > im doing the rt-list -i "status = 'stalled' AND due <= 'today'" > on a command line but it's asking me for a password. > is my syntax correct? > > > Thanks! > Roehl > > > > On Fri, Jul 24, 2009 at 5:08 AM, Toby Darling <[email protected]> wrote: >> Hi Roehl >> >>> > - I resolved a ticket Subject: Windows Patches or Subject: get and >>> > renew certificates >>> > - I'll do it again after a month. >>> > - RT will re-open this ticket after a month. >> >> I use the Due date field with a stalled status, and have a daily cron job: >> >> #!/usr/bin/perl >> my $cmd = '/usr/bin/rt list -i '; >> my $qry = $cmd . qq/\"status = 'stalled' AND due <= 'today'\"/; >> my @res = `$qry`; >> for (@res) { >> chomp; >> system ("/usr/bin/rt edit $_ set status=open"); >> } >> >> I'm sure someone will be along shortly with an rt_crontool solution, or >> something RESTful. >> >> Cheers >> Toby >> >> >> LEGAL NOTICE >> Unless expressly stated otherwise, information contained in this >> message is confidential. If this message is not intended for you, >> please inform [email protected] and delete the message. >> The Cambridge Crystallographic Data Centre is a company Limited >> by Guarantee and a Registered Charity. >> Registered in England No. 2155347 Registered Charity No. 800579 >> Registered office 12 Union Road, Cambridge CB2 1EZ. > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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