Not sure why. Do links created in the UI show up? On Fri, Aug 14, 2009 at 3:26 PM, Michael Ellis<[email protected]> wrote: > Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in > AT is bolstered by the fact that the developer is still answering questions. > > I managed to make some headway before seeing your email, I've got a script > that can add the links and they are showing up in rt3.Link in the DB. > However, the links are not showing in the UI. > > Here is my test script: > > #!/usr/bin/perl > use lib qw(/opt/rt3/local/lib /opt/rt3/lib); > use RT; > use RTx::AssetTracker::Asset; > use Getopt::Std; > use strict; > RT::LoadConfig(); > RT::Init(); > my $at = RTx::AssetTracker::Asset->new(RT->SystemUser); > my $URI = 'at://rt.lib.umanitoba.ca/asset/4189'; > if (my $id = $at->Load("labdaf01")){ > $at->AddLink(Type=>'HasComponent',Target=> $URI); > exit 0;} > else {die 'invalid asset';} > > rt3.Links has a corresponding: > > 17 | at://rt.lib.umanitoba.ca/asset/3889 | > at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 | > 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 > 18:30:45 > Where 3389 is the URI for labdaf01 > > But the UI doesn't show the link. I thought maybe I'm missing a privilege, > but I'm SuperUser in the UI. What am I missing? > > -Mike > > > -----Original Message----- > From: Todd Chapman [mailto:[email protected]] > Sent: August-14-09 1:09 PM > To: Michael Ellis > Cc: rt Users; [email protected] > Subject: Re: [rt-users] Asset Tracker API > > After callin $at->new you have to call $at->Load. Once the asset is > loaded you can call AddLink. Links are bi-directional so you don't > have to add the reverse link. > > On Thu, Aug 13, 2009 at 11:41 AM, Michael > Ellis<[email protected]> wrote: >> Either I not understanding something or I think I might have confused the >> issue by leaving some ambiguity in what I was asking. I'm just dealing with >> one DB now. Here's the situation: >> >> -I have imported the assets themselves from our old helpdesk software's DB >> into RTAT's DB. >> -I have a table of linked assets from the old system. >> -I want to use this table as input to create links in the new RTAT. I can >> massage the input data as needed to have it in "Name", "URI", or whatever. >> >> >> I'm a perl newbie so I want to make sure I understand this: >> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); >> >> $at = RTx::AssetTracker::Asset->new(RT->SystemUser) >> AddLink is presumably a function in AssetTracker >> RefersTo is the type of link >> Target is the asset to create the ReferTo link to? And what kind of info >> does it want here (Name, URI, ?)? >> $other_at = ??? (or did I make you think I was trying to link between two >> different RTAT systems?) >> URI is the uri of the asset the link is created in/from? >> >> Does the reverse link get created automatically, or should I repeat the >> statement, reversing Target and URI and flip the linktype? >> >> Thanks, >> >> Mike >> >> -----Original Message----- >> From: Todd Chapman [mailto:[email protected]] >> Sent: August-12-09 3:46 PM >> To: Michael Ellis >> Cc: rt Users; [email protected] >> Subject: Re: [rt-users] Asset Tracker API >> >> My bad. If you want to link $at to $other_at: >> >> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); >> >> Try it and see. >> >> On Wed, Aug 12, 2009 at 4:38 PM, Michael >> Ellis<[email protected]> wrote: >>> Just to clarify, in... >>> >>> $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >>> >>> ... "Target" is the URI of the RefersTo link, while the URI at the end of >>> the line becomes the corresponding ReferredToBy? >>> >>> -Mike >>> >>> -----Original Message----- >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of Todd Chapman >>> Sent: August-12-09 12:04 PM >>> To: Michael Ellis >>> Cc: rt Users; [email protected] >>> Subject: Re: [rt-users] Asset Tracker API >>> >>> It should be similar to adding links to tickets. >>> >>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id); >>> >>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >>> >>> The default link types are: >>> >>> RefersTo >>> ReferredToBy >>> RunsOn >>> IsRunning >>> DependsOn >>> DependedOnBy >>> ComponentOf >>> HasComponent >>> Components >>> >>> Unlike RT, AT's link types are configurable. See AT_Config.pm. >>> >>> On Wed, Aug 12, 2009 at 12:06 PM, Michael >>> Ellis<[email protected]> wrote: >>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t >>>> I’d love to know what is.) >>>> >>>> >>>> >>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by >>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to >>>> recreated the links between assets. >>>> >>>> >>>> >>>> I’m wondering if anyone could point me in the right direction for finding >>>> what the set links equivalent to the set fields code below: >>>> >>>> >>>> >>>> my ($id, $t, $msg) = $at->Create ( >>>> >>>> Name => $csv[$csv_map{"Name"}], >>>> >>>> Status => $csv[$csv_map{"Status"}], >>>> >>>> Type => $csv[$csv_map{"Type"}], >>>> >>>> >>>> >>>> What file in AT contains the handlers for these so that I can just inspect >>>> it to see what else it can do? >>>> >>>> >>>> >>>> Thanks, >>>> >>>> >>>> >>>> Mike >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [email protected] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >> >> >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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