Might be a bug in AT. In your script change: $at->AddLink(Type=>'HasComponent',Target=> $URI);
to: $at->AddLink(Type=>'HasComponent',Base=> $URI); All links of the type should be stored as "ComponentOf". On Fri, Aug 14, 2009 at 4:21 PM, Michael Ellis<michael_el...@umanitoba.ca> wrote: > | 17 | at://rt.lib.umanitoba.ca/asset/3889 | > at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 | > 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 > 18:30:45 | > | 18 | at://rt.lib.umanitoba.ca/asset/4189 | > at://rt.lib.umanitoba.ca/asset/3890 | ComponentOf | 0 | > 0 | 12 | 2009-08-14 18:36:10 | 12 | 2009-08-14 > 18:36:10 | > > 17 created by my script doesn't display in the UI, while 18 created by root > in the UI does. The only difference seems to be the LastUpdatedBy and Creator > fields. > > Thinking that it might be a privileges issue, I even tried setting the > creator field manually after creating a link with the script: > > | 16 | at://rt.lib.umanitoba.ca/asset/3889 | > at://rt.lib.umanitoba.ca/asset/2904 | HasComponent | 0 | > 0 | 1 | 2009-08-14 18:20:28 | 12 | 2009-08-14 > 18:20:28 | > > Here, in 16, the Creator was changed to 12 using a set command, however it is > still not visible in the UI. > > -Mike > > > -----Original Message----- > From: Todd Chapman [mailto:t...@chaka.net] > Sent: August-14-09 3:15 PM > To: Michael Ellis > Cc: rt Users; jsmor...@mvlan.net > Subject: Re: [rt-users] Asset Tracker API > > What do the DB entries look like for asset that do show up in the UI? > > On Fri, Aug 14, 2009 at 4:11 PM, Michael > Ellis<michael_el...@umanitoba.ca> wrote: >> Yes, I should have mentioned that. >> >> -Mike >> >> -----Original Message----- >> From: Todd Chapman [mailto:t...@chaka.net] >> Sent: August-14-09 2:56 PM >> To: Michael Ellis >> Cc: rt Users; jsmor...@mvlan.net >> Subject: Re: [rt-users] Asset Tracker API >> >> Not sure why. Do links created in the UI show up? >> >> On Fri, Aug 14, 2009 at 3:26 PM, Michael >> Ellis<michael_el...@umanitoba.ca> wrote: >>> Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in >>> AT is bolstered by the fact that the developer is still answering questions. >>> >>> I managed to make some headway before seeing your email, I've got a script >>> that can add the links and they are showing up in rt3.Link in the DB. >>> However, the links are not showing in the UI. >>> >>> Here is my test script: >>> >>> #!/usr/bin/perl >>> use lib qw(/opt/rt3/local/lib /opt/rt3/lib); >>> use RT; >>> use RTx::AssetTracker::Asset; >>> use Getopt::Std; >>> use strict; >>> RT::LoadConfig(); >>> RT::Init(); >>> my $at = RTx::AssetTracker::Asset->new(RT->SystemUser); >>> my $URI = 'at://rt.lib.umanitoba.ca/asset/4189'; >>> if (my $id = $at->Load("labdaf01")){ >>> $at->AddLink(Type=>'HasComponent',Target=> $URI); >>> exit 0;} >>> else {die 'invalid asset';} >>> >>> rt3.Links has a corresponding: >>> >>> 17 | at://rt.lib.umanitoba.ca/asset/3889 | >>> at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 >>> | 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 >>> 18:30:45 >>> Where 3389 is the URI for labdaf01 >>> >>> But the UI doesn't show the link. I thought maybe I'm missing a privilege, >>> but I'm SuperUser in the UI. What am I missing? >>> >>> -Mike >>> >>> >>> -----Original Message----- >>> From: Todd Chapman [mailto:t...@chaka.net] >>> Sent: August-14-09 1:09 PM >>> To: Michael Ellis >>> Cc: rt Users; jsmor...@mvlan.net >>> Subject: Re: [rt-users] Asset Tracker API >>> >>> After callin $at->new you have to call $at->Load. Once the asset is >>> loaded you can call AddLink. Links are bi-directional so you don't >>> have to add the reverse link. >>> >>> On Thu, Aug 13, 2009 at 11:41 AM, Michael >>> Ellis<michael_el...@umanitoba.ca> wrote: >>>> Either I not understanding something or I think I might have confused the >>>> issue by leaving some ambiguity in what I was asking. I'm just dealing >>>> with one DB now. Here's the situation: >>>> >>>> -I have imported the assets themselves from our old helpdesk software's DB >>>> into RTAT's DB. >>>> -I have a table of linked assets from the old system. >>>> -I want to use this table as input to create links in the new RTAT. I can >>>> massage the input data as needed to have it in "Name", "URI", or whatever. >>>> >>>> >>>> I'm a perl newbie so I want to make sure I understand this: >>>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); >>>> >>>> $at = RTx::AssetTracker::Asset->new(RT->SystemUser) >>>> AddLink is presumably a function in AssetTracker >>>> RefersTo is the type of link >>>> Target is the asset to create the ReferTo link to? And what kind of info >>>> does it want here (Name, URI, ?)? >>>> $other_at = ??? (or did I make you think I was trying to link between two >>>> different RTAT systems?) >>>> URI is the uri of the asset the link is created in/from? >>>> >>>> Does the reverse link get created automatically, or should I repeat the >>>> statement, reversing Target and URI and flip the linktype? >>>> >>>> Thanks, >>>> >>>> Mike >>>> >>>> -----Original Message----- >>>> From: Todd Chapman [mailto:t...@chaka.net] >>>> Sent: August-12-09 3:46 PM >>>> To: Michael Ellis >>>> Cc: rt Users; jsmor...@mvlan.net >>>> Subject: Re: [rt-users] Asset Tracker API >>>> >>>> My bad. If you want to link $at to $other_at: >>>> >>>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); >>>> >>>> Try it and see. >>>> >>>> On Wed, Aug 12, 2009 at 4:38 PM, Michael >>>> Ellis<michael_el...@umanitoba.ca> wrote: >>>>> Just to clarify, in... >>>>> >>>>> $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >>>>> >>>>> ... "Target" is the URI of the RefersTo link, while the URI at the end of >>>>> the line becomes the corresponding ReferredToBy? >>>>> >>>>> -Mike >>>>> >>>>> -----Original Message----- >>>>> From: rt-users-boun...@lists.bestpractical.com >>>>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Todd >>>>> Chapman >>>>> Sent: August-12-09 12:04 PM >>>>> To: Michael Ellis >>>>> Cc: rt Users; jsmor...@mvlan.net >>>>> Subject: Re: [rt-users] Asset Tracker API >>>>> >>>>> It should be similar to adding links to tickets. >>>>> >>>>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id); >>>>> >>>>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >>>>> >>>>> The default link types are: >>>>> >>>>> RefersTo >>>>> ReferredToBy >>>>> RunsOn >>>>> IsRunning >>>>> DependsOn >>>>> DependedOnBy >>>>> ComponentOf >>>>> HasComponent >>>>> Components >>>>> >>>>> Unlike RT, AT's link types are configurable. See AT_Config.pm. >>>>> >>>>> On Wed, Aug 12, 2009 at 12:06 PM, Michael >>>>> Ellis<michael_el...@umanitoba.ca> wrote: >>>>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t >>>>>> I’d love to know what is.) >>>>>> >>>>>> >>>>>> >>>>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by >>>>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want >>>>>> to >>>>>> recreated the links between assets. >>>>>> >>>>>> >>>>>> >>>>>> I’m wondering if anyone could point me in the right direction for finding >>>>>> what the set links equivalent to the set fields code below: >>>>>> >>>>>> >>>>>> >>>>>> my ($id, $t, $msg) = $at->Create ( >>>>>> >>>>>> Name => $csv[$csv_map{"Name"}], >>>>>> >>>>>> Status => $csv[$csv_map{"Status"}], >>>>>> >>>>>> Type => $csv[$csv_map{"Type"}], >>>>>> >>>>>> >>>>>> >>>>>> What file in AT contains the handlers for these so that I can just >>>>>> inspect >>>>>> it to see what else it can do? >>>>>> >>>>>> >>>>>> >>>>>> Thanks, >>>>>> >>>>>> >>>>>> >>>>>> Mike >>>>> _______________________________________________ >>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>> >>>>> Community help: http://wiki.bestpractical.com >>>>> Commercial support: sa...@bestpractical.com >>>>> >>>>> >>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>> Buy a copy at http://rtbook.bestpractical.com >>>>> >>>>> >>>> >>>> >>>> >>> >>> >>> >> >> >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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