| 17 | at://rt.lib.umanitoba.ca/asset/3889 |
at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 |
0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 18:30:45 |
| 18 | at://rt.lib.umanitoba.ca/asset/4189 |
at://rt.lib.umanitoba.ca/asset/3890 | ComponentOf | 0 |
0 | 12 | 2009-08-14 18:36:10 | 12 | 2009-08-14 18:36:10 |
17 created by my script doesn't display in the UI, while 18 created by root in
the UI does. The only difference seems to be the LastUpdatedBy and Creator
fields.
Thinking that it might be a privileges issue, I even tried setting the creator
field manually after creating a link with the script:
| 16 | at://rt.lib.umanitoba.ca/asset/3889 |
at://rt.lib.umanitoba.ca/asset/2904 | HasComponent | 0 |
0 | 1 | 2009-08-14 18:20:28 | 12 | 2009-08-14 18:20:28 |
Here, in 16, the Creator was changed to 12 using a set command, however it is
still not visible in the UI.
-Mike
-----Original Message-----
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 3:15 PM
To: Michael Ellis
Cc: rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker API
What do the DB entries look like for asset that do show up in the UI?
On Fri, Aug 14, 2009 at 4:11 PM, Michael
Ellis<michael_el...@umanitoba.ca> wrote:
> Yes, I should have mentioned that.
>
> -Mike
>
> -----Original Message-----
> From: Todd Chapman [mailto:t...@chaka.net]
> Sent: August-14-09 2:56 PM
> To: Michael Ellis
> Cc: rt Users; jsmor...@mvlan.net
> Subject: Re: [rt-users] Asset Tracker API
>
> Not sure why. Do links created in the UI show up?
>
> On Fri, Aug 14, 2009 at 3:26 PM, Michael
> Ellis<michael_el...@umanitoba.ca> wrote:
>> Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in
>> AT is bolstered by the fact that the developer is still answering questions.
>>
>> I managed to make some headway before seeing your email, I've got a script
>> that can add the links and they are showing up in rt3.Link in the DB.
>> However, the links are not showing in the UI.
>>
>> Here is my test script:
>>
>> #!/usr/bin/perl
>> use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
>> use RT;
>> use RTx::AssetTracker::Asset;
>> use Getopt::Std;
>> use strict;
>> RT::LoadConfig();
>> RT::Init();
>> my $at = RTx::AssetTracker::Asset->new(RT->SystemUser);
>> my $URI = 'at://rt.lib.umanitoba.ca/asset/4189';
>> if (my $id = $at->Load("labdaf01")){
>> $at->AddLink(Type=>'HasComponent',Target=> $URI);
>> exit 0;}
>> else {die 'invalid asset';}
>>
>> rt3.Links has a corresponding:
>>
>> 17 | at://rt.lib.umanitoba.ca/asset/3889 |
>> at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0
>> | 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14
>> 18:30:45
>> Where 3389 is the URI for labdaf01
>>
>> But the UI doesn't show the link. I thought maybe I'm missing a privilege,
>> but I'm SuperUser in the UI. What am I missing?
>>
>> -Mike
>>
>>
>> -----Original Message-----
>> From: Todd Chapman [mailto:t...@chaka.net]
>> Sent: August-14-09 1:09 PM
>> To: Michael Ellis
>> Cc: rt Users; jsmor...@mvlan.net
>> Subject: Re: [rt-users] Asset Tracker API
>>
>> After callin $at->new you have to call $at->Load. Once the asset is
>> loaded you can call AddLink. Links are bi-directional so you don't
>> have to add the reverse link.
>>
>> On Thu, Aug 13, 2009 at 11:41 AM, Michael
>> Ellis<michael_el...@umanitoba.ca> wrote:
>>> Either I not understanding something or I think I might have confused the
>>> issue by leaving some ambiguity in what I was asking. I'm just dealing with
>>> one DB now. Here's the situation:
>>>
>>> -I have imported the assets themselves from our old helpdesk software's DB
>>> into RTAT's DB.
>>> -I have a table of linked assets from the old system.
>>> -I want to use this table as input to create links in the new RTAT. I can
>>> massage the input data as needed to have it in "Name", "URI", or whatever.
>>>
>>>
>>> I'm a perl newbie so I want to make sure I understand this:
>>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>>
>>> $at = RTx::AssetTracker::Asset->new(RT->SystemUser)
>>> AddLink is presumably a function in AssetTracker
>>> RefersTo is the type of link
>>> Target is the asset to create the ReferTo link to? And what kind of info
>>> does it want here (Name, URI, ?)?
>>> $other_at = ??? (or did I make you think I was trying to link between two
>>> different RTAT systems?)
>>> URI is the uri of the asset the link is created in/from?
>>>
>>> Does the reverse link get created automatically, or should I repeat the
>>> statement, reversing Target and URI and flip the linktype?
>>>
>>> Thanks,
>>>
>>> Mike
>>>
>>> -----Original Message-----
>>> From: Todd Chapman [mailto:t...@chaka.net]
>>> Sent: August-12-09 3:46 PM
>>> To: Michael Ellis
>>> Cc: rt Users; jsmor...@mvlan.net
>>> Subject: Re: [rt-users] Asset Tracker API
>>>
>>> My bad. If you want to link $at to $other_at:
>>>
>>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>>
>>> Try it and see.
>>>
>>> On Wed, Aug 12, 2009 at 4:38 PM, Michael
>>> Ellis<michael_el...@umanitoba.ca> wrote:
>>>> Just to clarify, in...
>>>>
>>>> $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>>
>>>> ... "Target" is the URI of the RefersTo link, while the URI at the end of
>>>> the line becomes the corresponding ReferredToBy?
>>>>
>>>> -Mike
>>>>
>>>> -----Original Message-----
>>>> From: rt-users-boun...@lists.bestpractical.com
>>>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Todd Chapman
>>>> Sent: August-12-09 12:04 PM
>>>> To: Michael Ellis
>>>> Cc: rt Users; jsmor...@mvlan.net
>>>> Subject: Re: [rt-users] Asset Tracker API
>>>>
>>>> It should be similar to adding links to tickets.
>>>>
>>>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id);
>>>>
>>>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>>
>>>> The default link types are:
>>>>
>>>> RefersTo
>>>> ReferredToBy
>>>> RunsOn
>>>> IsRunning
>>>> DependsOn
>>>> DependedOnBy
>>>> ComponentOf
>>>> HasComponent
>>>> Components
>>>>
>>>> Unlike RT, AT's link types are configurable. See AT_Config.pm.
>>>>
>>>> On Wed, Aug 12, 2009 at 12:06 PM, Michael
>>>> Ellis<michael_el...@umanitoba.ca> wrote:
>>>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t
>>>>> I’d love to know what is.)
>>>>>
>>>>>
>>>>>
>>>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
>>>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to
>>>>> recreated the links between assets.
>>>>>
>>>>>
>>>>>
>>>>> I’m wondering if anyone could point me in the right direction for finding
>>>>> what the set links equivalent to the set fields code below:
>>>>>
>>>>>
>>>>>
>>>>> my ($id, $t, $msg) = $at->Create (
>>>>>
>>>>> Name => $csv[$csv_map{"Name"}],
>>>>>
>>>>> Status => $csv[$csv_map{"Status"}],
>>>>>
>>>>> Type => $csv[$csv_map{"Type"}],
>>>>>
>>>>>
>>>>>
>>>>> What file in AT contains the handlers for these so that I can just inspect
>>>>> it to see what else it can do?
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>> Mike
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Community help: http://wiki.bestpractical.com
>>>> Commercial support: sa...@bestpractical.com
>>>>
>>>>
>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>>>>
>>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
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