I am experiencing a very strange problem. A specific user does not get included in generated emails, such as On Correspond Notify Owner. No error is written to the RT log. Everything appears to function properly, except that the generated e-mail which is recorded in the ticket has no To: address in it, so is sent to no one. The problem does not affect other users. I have checked all the tables in MySQL, no errors. The user's email address is valid and unique in the database. We even tried changing it to another valid email address and got the same result.
Has anyone had a problem like this, and what could possibly be causing it? Thanks, David RT 3.8.1
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