Sounds like his may have set his email preferences to suspended. On 8/18/09 10:19 AM, "David Chandek-Stark" <[email protected]> wrote:
> I am experiencing a very strange problem. A specific user does not get > included in generated emails, such as On Correspond Notify Owner. No error is > written to the RT log. Everything appears to function properly, except that > the generated e-mail which is recorded in the ticket has no To: address in it, > so is sent to no one. The problem does not affect other users. I have > checked all the tables in MySQL, no errors. The user's email address is valid > and unique in the database. We even tried changing it to another valid email > address and got the same result. > > Has anyone had a problem like this, and what could possibly be causing it? > > Thanks, > David > > RT 3.8.1 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- > Drew Barnes > Applications Analyst > Network Resources Dept. > Raymond Walters College
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
