Thanks, Drew. That was the deal. :) --David
On Tue, Aug 18, 2009 at 10:46 AM, Drew Barnes <[email protected]>wrote: > > Sounds like his may have set his email preferences to suspended. > > > On 8/18/09 10:19 AM, "David Chandek-Stark" <[email protected]> > wrote: > > I am experiencing a very strange problem. A specific user does not get > included in generated emails, such as On Correspond Notify Owner. No error > is written to the RT log. Everything appears to function properly, except > that the generated e-mail which is recorded in the ticket has no To: address > in it, so is sent to no one. The problem does not affect other users. I > have checked all the tables in MySQL, no errors. The user's email address > is valid and unique in the database. We even tried changing it to another > valid email address and got the same result. > > Has anyone had a problem like this, and what could possibly be causing it? > > Thanks, > David > > RT 3.8.1 > > ------------------------------ > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > -- > Drew Barnes > Applications Analyst > Network Resources Dept. > Raymond Walters College > -- David Chandek-Stark [email protected]
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