All,
In 3.8.4, I am attempting to set up an approval queue. The idea is that
if a Custom Field named "Change Control" is set to value 'YES" then a new
ticket will be created to gather the required approval.
This is in queue "Monitoring".
So, in the queue I have a Scrip: Monitor:approval, with a User Defined
condition, Action is Create Tickets, Template is Monitor:Approval, Stage
TransactionComplete.
My Custom Condition originally was:
if ($self->TransactionObj->Type ne "Create") {
return 0; # This is an update transaction
}
my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) {
return 1;
}
return 0;
When that failed to do anything, I just changed it to "return 1;".
My template is:
Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : slan...@hearstsc.com
Content : Please review and approve this request.
Depended-On-By : TOP
When I create a ticket and select YES for my CF, I see this in my log; (note,
my custom scrip is #84)
[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-747.239-...@hearstsc.com> #239/34524 - Scrip 3 On
Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-747.239-...@hearstsc.com> sent To:
slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1595.239-...@hearstsc.com> #239/34524 - Scrip 4 On
Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1595.239-...@hearstsc.com> No recipients found. Not
sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1456.239-8...@hearstsc.com> #239/34524 - Scrip 82 On
Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
<rt-3.8.4-3173-1252963807-1456.239-8...@hearstsc.com> sent Cc:
slan...@hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' by
SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
Can anyone see my mistake? Or, am I going about this wrong?
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