I changed my scrip to be:
if ($self->TransactionObj->Type ne "Create") {
$RT::Logger->info( "> Not a Create \n" );
return 0; # This is an update transaction
}
my $ticket = $self->TicketObj;
my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
my $nam = $CustomField->Name;
my $val = $self->TicketObj->FirstCustomFieldValue($nam);
$RT::Logger->info( "> CustomField Name: $nam \n" );
$RT::Logger->info( "> CustomField Value: $val \n" );
if ($val =~ /YES/){
$RT::Logger->info( "> This is a change control \n" );
return 1;
}
}
$RT::Logger->info( "> Default 0 exit \n" );
return 0;
And, now I see in the logs;
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Name: Business Unit ((eval
1579):12)
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Value: Charlotte ((eval
1579):13)
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Name: Change Control ((eval
1579):12)
[Tue Sep 15 04:34:13 2009] [info]: > CustomField Value: YES ((eval 1579):13)
[Tue Sep 15 04:34:13 2009] [info]: > This is a change control ((eval 1579):16)
[Tue Sep 15 04:34:13 2009] [info]:
<[email protected]<mailto:[email protected]>>
#246/34573 - Scrip 3 On Create Autoreply To Requestors
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
So, by scrip is being called, but, no tickets are being created;
The scrip settings are;
Condition: User Defined (as above)
Action : Create Tickets
Template : Monitor:Approval
Stage : TransactionCreate
The only other part to this that I know of is the Template. Other then the
template, is there anything else I need to do to auto create the approval
tickets?
Here is my template;
Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : [email protected]<mailto:[email protected]>
Content : Please review and approve this request.
Depended-On-By : TOP
________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of Lander, Scott
Sent: Monday, September 14, 2009 5:20 PM
To: '[email protected]'
Subject: [rt-users] Problem calling a custom scrip
All,
In 3.8.4, I am attempting to set up an approval queue. The idea is that
if a Custom Field named "Change Control" is set to value 'YES" then a new
ticket will be created to gather the required approval.
This is in queue "Monitoring".
So, in the queue I have a Scrip: Monitor:approval, with a User Defined
condition, Action is Create Tickets, Template is Monitor:Approval, Stage
TransactionComplete.
My Custom Condition originally was:
if ($self->TransactionObj->Type ne "Create") {
return 0; # This is an update transaction
}
my $CustomFields = $ticket->QueueObj->TicketCustomFields();
while (my $CustomField = $CustomFields->Next()) {
if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) {
return 1;
}
return 0;
When that failed to do anything, I just changed it to "return 1;".
My template is:
Subject: Approval of { $Tickets{'TOP'}->Subject() }
Queue: ___Approvals
Type : approval
Owner : [email protected]
Content : Please review and approve this request.
Depended-On-By : TOP
When I create a ticket and select YES for my CF, I see this in my log; (note,
my custom scrip is #84)
[Mon Sep 14 21:30:07 2009] [info]:
<[email protected]> #239/34524 - Scrip 3 On
Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
<[email protected]> sent To:
[email protected] (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]:
<[email protected]> #239/34524 - Scrip 4 On
Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
<[email protected]> No recipients found. Not
sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
[Mon Sep 14 21:30:07 2009] [info]:
<[email protected]> #239/34524 - Scrip 82 On
Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
[Mon Sep 14 21:30:07 2009] [info]:
<[email protected]> sent Cc:
[email protected] (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
[Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' by
SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
Can anyone see my mistake? Or, am I going about this wrong?
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