Hi Scott, A couple of quick questions, from the logs it looks like the condition to run your scrip is not being met, what do you have set for the condition of your scrip? and What part of the transaction are you attaching the scrip to?
Thanks, Bill G. [email protected] On Mon, Sep 14, 2009 at 2:19 PM, Lander, Scott <[email protected]> wrote: > All, > > In 3.8.4, I am attempting to set up an approval queue. The idea is > that if a Custom Field named "Change Control" is set to value 'YES" then a > new ticket will be created to gather the required approval. > > This is in queue "Monitoring". > > So, in the queue I have a Scrip: Monitor:approval, with a User Defined > condition, Action is Create Tickets, Template is Monitor:Approval, Stage > TransactionComplete. > My Custom Condition originally was: > > if ($self->TransactionObj->Type ne "Create") { > return 0; # This is an update transaction > } > > > my $CustomFields = $ticket->QueueObj->TicketCustomFields(); > while (my $CustomField = $CustomFields->Next()) { > if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i) > { > return 1; > } > > return 0; > > > When that failed to do anything, I just changed it to "return 1;". > > > My template is: > > Subject: Approval of { $Tickets{'TOP'}->Subject() } > Queue: ___Approvals > Type : approval > Owner : [email protected] > Content : Please review and approve this request. > Depended-On-By : TOP > > > > When I create a ticket and select YES for my CF, I see this in my log; > (note, my custom scrip is #84) > > > [Mon Sep 14 21:30:07 2009] [info]: < > [email protected]> #239/34524 - Scrip 3 On > Create Autoreply To Requestors > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) > [Mon Sep 14 21:30:07 2009] [info]: < > [email protected]> sent To: > [email protected] (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333) > [Mon Sep 14 21:30:07 2009] [info]: < > [email protected]> #239/34524 - Scrip 4 > On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) > [Mon Sep 14 21:30:07 2009] [info]: < > [email protected]> No recipients found. > Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) > [Mon Sep 14 21:30:07 2009] [info]: < > [email protected]> #239/34524 - Scrip 82 > On Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302) > [Mon Sep 14 21:30:07 2009] [info]: < > [email protected]> sent Cc: > [email protected] (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333) > [Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring' > by SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667) > > > Can anyone see my mistake? Or, am I going about this wrong? > > > > > ------------------------------------------------------------------------------------ > This e-mail message is intended only for the personal use of the recipient(s) > named above. If you are not an intended recipient, you may not review, copy > or distribute this message. If you have received this communication in error, > please notify the Hearst Service Center ([email protected]) immediately by > email and delete the original message. > ------------------------------------------------------------------------------------ > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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