I would like to add an additional status value of As Time Permits. The Quick Search show the top 3 statuses, that is New, Open, Stalled and I would like to retain those for what I call true production support trouble tickets.
Requests that may be small enhancements, research, etc. would be categorized under As Time Permits status and would be dealt with separately. Is this possible in 3.82? If so how do I introduce this? Thanks in advance Joe _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
