Please search the wiki and list archives first. This question is often asked, and RT_Config.pm even states:
You can define new statuses and even reorder existing statuses here. WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. The statuses you add must be no longer than 10 characters. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
