On Tue, 15 Sep 2009, Jerrad Pierce wrote:
How can I instantly review tickets of a given status without going through
a simple or advanced search? I thought using a saved search would work,
but the search parameters don't seem to be able to handle something like
"show me all resolved tickets from the past three days".
Pardon? A saved search is just a copy of what you did via Search Builder.
This search works fine: Status = 'resolved' AND Resolved > '-3 days'
And there's no reason why it should fail when saved and later invoked.
Ugh... I'm still learning <sheepish grin>. Thanks for the quick reply.
--
David Griffith
[email protected]
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
