David, Besides using a saved search (which does work), we altered the RT delivered "QuickSearch" query to include a couple extra statuses we added. That way we can just click the number that represents the status for a particular queue and viola', we're there. You could just as easily add "resolved" for that "QuickSearch", but it would not allow for a time frame and would continue to gather all "resolved" tickets, regardless of when they were resolved. Our feeling was that would be a waste of resources to gather all those same records over and over. Hence, using a saved search is a better choice.
Kenn LBNL On 9/15/2009 11:00 AM, David Griffith wrote: > How can I instantly review tickets of a given status without going through > a simple or advanced search? I thought using a saved search would work, > but the search parameters don't seem to be able to handle something like > "show me all resolved tickets from the past three days". > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
