On Tue, Sep 22, 2009 at 11:24:19AM -0700, Ethan Benatan wrote: > Greetings. We've been using RT for years but I'm a newbie at administration, > so > please forgive the very basic question. > > I'd like to set up a sig that gets used for every reply from a particular > queue. > (it's an anti-phishing thing). We have many techs who touch this queue, and > some of them also touch other queues, so using the personal sig setting is > not a > good solution. (Also, we'd like to be able to quickly change it for the > entire > queue, to help get the word out about threats or attacks.) > > I can set up autoreplies so I have a very basic understanding of scrips and > templates, but I am not sure how to go about this, and I am not yet up the > learning curve enough to figure it out from the docs on the wiki or the past > threads here. Help?
Sounds like you want Configuration -> Queue -> Queue Name -> Templates make a template named the same as the global template that currently is mailed out and copy it and add your signature -kevin
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