That sounds rather simple...and it works. Thanks so much! Ethan
On 9/22/09 12:21 PM, Kevin Falcone wrote: > On Tue, Sep 22, 2009 at 11:24:19AM -0700, Ethan Benatan wrote: >> Greetings. We've been using RT for years but I'm a newbie at >> administration, so >> please forgive the very basic question. >> >> I'd like to set up a sig that gets used for every reply from a particular >> queue. >> (it's an anti-phishing thing). We have many techs who touch this queue, and >> some of them also touch other queues, so using the personal sig setting is >> not a >> good solution. (Also, we'd like to be able to quickly change it for the >> entire >> queue, to help get the word out about threats or attacks.) >> >> I can set up autoreplies so I have a very basic understanding of scrips and >> templates, but I am not sure how to go about this, and I am not yet up the >> learning curve enough to figure it out from the docs on the wiki or the past >> threads here. Help? > > Sounds like you want Configuration -> Queue -> Queue Name -> Templates > make a template named the same as the global template that currently > is mailed out and copy it and add your signature > > -kevin > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
