Greetings. We've been using RT for years but I'm a newbie at administration, so please forgive the very basic question.
I'd like to set up a sig that gets used for every reply from a particular queue. (it's an anti-phishing thing). We have many techs who touch this queue, and some of them also touch other queues, so using the personal sig setting is not a good solution. (Also, we'd like to be able to quickly change it for the entire queue, to help get the word out about threats or attacks.) I can set up autoreplies so I have a very basic understanding of scrips and templates, but I am not sure how to go about this, and I am not yet up the learning curve enough to figure it out from the docs on the wiki or the past threads here. Help? Thanks, Ethan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
