On Wed, Sep 23, 2009 at 01:21:58PM -0400, Mike Johnson wrote: > Ah, > > Could be a bug. > > I'm on an OLD version. 3.2.1 We are getting ready to talk to Best > Practical for help with an > upgrade actually :P we just don't have the bodies to do it ourselves right > now.
Yes, that is quite old > > > 1. log into RT 3.2.1 > 2. create a search and run it(Found X tickets) > 3. click on a ticket in the search results > 4. click on Show Results > > On 3.2.1, this results in a blank page with Found X tickets at the top... > so it knows how many That doesn't break on a local 3.8, and I don't recall it failing on 3.4 or 3.6, so hopefully it'll be resolved in your upgrade -kevin > > No big deal, yet another reason to push for an update at our institution :D > > Thanks bunches Kevin. > > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: 807.766.7331 > Email: [1][email protected] > Technology assistance: email [2][email protected] > Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat > holidays: > Off campus toll free 1-800-461-8777, option 8, or locally either > (705)-662-7120 or (807)-766-7500 > > >>> Kevin Falcone <[email protected]> 23/09/2009 1:05 pm >>> > On Wed, Sep 23, 2009 at 11:48:27AM -0400, Mike Johnson wrote: > > Greetings, > > > > I have the RT essentials book, and I've searched the wiki. I cannot > find anywhere that > > explains what the heck Show Results is ment for. Can someone tell me > what the heck this > is?? > > > > When I click it after I've viewed a ticket, I get to a search results > screen showing no > > tickets, with a "found" count of what the previous search had... > > > > One of my users does this and is annoyed at how it works. Obviously > he doesn't know how > to > > use it.... BUT I DONT EITHER!!! > > > > Can someone point me somewhere that explains the usage of the Show > Results link? > > That isn't the behavior I see on 3.8, it takes me back to the results > of the search (ie, run search, pick a ticket, use next to get another > ticket, click on show results and see the list again). > Its possible you've tickled a bug in your version of RT, but you > haven't given a full set of reproduction steps. > > -kevin > > References > > Visible links > 1. mailto:[email protected] > 2. mailto:[email protected] > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
pgpFBLw69rSLr.pgp
Description: PGP signature
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
