I was looking through the list's history.
The original email did not get an answer to it.
The piece that interests me about this listserv topic(dating back to Aug
2007)....
Sean, and myself are trying to set a ticket's owner to nobody on an action...
He stated,
I've tried:
$self->TicketObj->SetOwner("Nobody");
$self->TicketObj->SetOwner(Nobody);
$self->TicketObj->SetOwner("10");
$self->TicketObj->SetOwner(10);
$self->TicketObj->SetOwner(Name => "Nobody");
$self->TicketObj->SetOwner(Name => Nobody);
$self->TicketObj->SetOwner(Id => "10");
$self->TicketObj->SetOwner(Id => 10);
None of these has worked and nothing in rt.log indicates any problems. I have
it set up with debug so I know I'm getting as much info as I can.
Can anyone tell me which of the above? and what else do I need to set to make
this happen on a specific condition(I'm using On Queue change).
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: [email protected]
Technology assistance: email [email protected]
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1-800-461-8777, option 8, or locally either
(705)-662-7120 or (807)-766-7500
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
