Mike,
We use this for when a ticket is moved to another Queue:
# set new Ticket Owner value
my $ticket = $self->TicketObj;
$ticket->SetStatus("new");
$ticket->SetOwner(10, 'Force');
return 1;
The above code is put into the cleanup code. Hope this helps
Kenn
LBNL
On 9/24/2009 1:02 PM, Mike Johnson wrote:
I was looking through the list's history.
The original email did not get an answer to it.
The piece that interests me about this listserv topic(dating back to
Aug 2007)....
Sean, and myself are trying to set a ticket's owner to nobody on an
action...
He stated,
I've tried:
$self->TicketObj->SetOwner("Nobody");
$self->TicketObj->SetOwner(Nobody);
$self->TicketObj->SetOwner("10");
$self->TicketObj->SetOwner(10);
$self->TicketObj->SetOwner(Name => "Nobody");
$self->TicketObj->SetOwner(Name => Nobody);
$self->TicketObj->SetOwner(Id => "10");
$self->TicketObj->SetOwner(Id => 10);
None of these has worked and nothing in rt.log indicates any
problems. I have
it set up with debug so I know I'm getting as much info as I can.
Can anyone tell me which of the above? and what else do I need to set
to make this happen on a specific condition(I'm using On Queue change).
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: [email protected] <mailto:[email protected]>
Technology assistance: email [email protected]
<mailto:[email protected]>
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat
holidays:
Off campus toll free 1-800-461-8777, option 8, or locally either
(705)-662-7120 or (807)-766-7500
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