On Thu, Sep 24, 2009 at 04:02:10PM -0400, Mike Johnson wrote:
> I was looking through the list's history.
>
> The original email did not get an answer to it.
>
> The piece that interests me about this listserv topic(dating back to Aug
> 2007)....
>
>
> Sean, and myself are trying to set a ticket's owner to nobody on an
> action...
>
> He stated,
>
> I've tried:
>
> $self->TicketObj->SetOwner("Nobody");
> $self->TicketObj->SetOwner(Nobody);
> $self->TicketObj->SetOwner("10");
> $self->TicketObj->SetOwner(10);
> $self->TicketObj->SetOwner(Name => "Nobody");
> $self->TicketObj->SetOwner(Name => Nobody);
> $self->TicketObj->SetOwner(Id => "10");
> $self->TicketObj->SetOwner(Id => 10);
>
> None of these has worked and nothing in rt.log indicates any problems. I
> have
> it set up with debug so I know I'm getting as much info as I can.If you want as much information as possible, you should check the return values of SetOwner. The arguments for the SetOwner method are documented in Ticket_Overlay.pm. -kevin > Can anyone tell me which of the above? and what else do I need to set to > make this happen on a > specific condition(I'm using On Queue change).
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