Read the following miniarticle: http://wiki.bestpractical.com/view/SendmailTips
On Sat, Oct 31, 2009 at 9:51 AM, Alan Premselaar <[email protected]> wrote: > On 10/31/09 10:23, gunslinger95 wrote: >> >> We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've >> started using here at work. >> >> I've read through a bunch of the "slow" RT threads, but haven't seen what we >> are. In general the performance is very good. >> >> Our problem is when a user takes an action that generates an outbound email >> message. The application just sits there for a LONG time (maybe 60 seconds >> or so) before the resulting page is displayed and the mail message is >> delivered. If a user goes into the preferences and turns off the email >> functionality, the system performance on the same function is perfectly >> acceptable. Using sendmail from the command line works just fine with no >> delay so we're at a loss. >> >> It looks like RT is timing out waiting for SOMETHING and then sends the >> message after the timeout. Any help or advice would be greatly appreciated! > > How are you calling your outbound mail functions? via SMTP or 'sendmail' ? > > The one thing that comes to mind for me is, if you're using SMTP and > you're using an MTA which has something similar to Sendmail's GreetPause > feature, and you don't have it configured properly, you could be causing > yourself unnecessary delays. > > check your etc/RT_SiteConfig or etc/RT_Config files to see what your > outbound mail settings are, and then AS THE USER THAT RUNS HTTPD, try to > simulate the outbound mail process from the command line to see if that > gives you any clues. Also, check your mail and httpd log files to see > if there are any clues there. > > hope this helps. > > Alan > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
