That sounds VERY promising - I'll try that first thing Monday morning and report back. Thanks for the link - as I said - I'm just learning the tool, but EVERYONE in the office likes it so far...
Ruslan Zakirov wrote: > > Read the following miniarticle: > > http://wiki.bestpractical.com/view/SendmailTips > > On Sat, Oct 31, 2009 at 9:51 AM, Alan Premselaar <[email protected]> wrote: >> On 10/31/09 10:23, gunslinger95 wrote: >>> >>> We've got a new RT install (RT 3.8.4 running on Solaris 10) that we've >>> started using here at work. >>> >>> I've read through a bunch of the "slow" RT threads, but haven't seen >>> what we >>> are. In general the performance is very good. >>> >>> Our problem is when a user takes an action that generates an outbound >>> email >>> message. The application just sits there for a LONG time (maybe 60 >>> seconds >>> or so) before the resulting page is displayed and the mail message is >>> delivered. If a user goes into the preferences and turns off the email >>> functionality, the system performance on the same function is perfectly >>> acceptable. Using sendmail from the command line works just fine with >>> no >>> delay so we're at a loss. >>> >>> It looks like RT is timing out waiting for SOMETHING and then sends the >>> message after the timeout. Any help or advice would be greatly >>> appreciated! >> >> How are you calling your outbound mail functions? via SMTP or 'sendmail' >> ? >> >> The one thing that comes to mind for me is, if you're using SMTP and >> you're using an MTA which has something similar to Sendmail's GreetPause >> feature, and you don't have it configured properly, you could be causing >> yourself unnecessary delays. >> >> check your etc/RT_SiteConfig or etc/RT_Config files to see what your >> outbound mail settings are, and then AS THE USER THAT RUNS HTTPD, try to >> simulate the outbound mail process from the command line to see if that >> gives you any clues. Also, check your mail and httpd log files to see >> if there are any clues there. >> >> hope this helps. >> >> Alan >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- View this message in context: http://old.nabble.com/RT-slowness-but-ONLY-when-sending-email-tp26101511p26139614.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
