All I did was setup the templates as shown in the example below;
Subject: Resolved: {$Ticket->Subject}
Content-Type: text/html
Content:
<table border="0" cellpadding="0" width="644">
<tr>
<td colspan=2 height="53"><p><font face="Verdana" size="2">You logged a job
(SR#) with the Sitel IT Service Desk which we believe we have now resolved,
please take the time to complete a short survey in relation to that
job.<br />
</font><td height="53">
<tr>
<td><font face="Verdana" size="2"><b>Sitel users please click below</b><br
/>
<a target="_blank" href="
http://i3/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket->id}">
<img border="0" src="
http://10.67.1.138:8004/images/buttons/begin_survey.gif";
alt="Begin Survey" width="150" height="53"></a>
<br></font></td>
<td><font face="Verdana" size="2"><b>Genesis users please click
below</b><br />
<a target="_blank" href="
http://10.67.1.138:8004/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket-
>id}">
<img border="0" src="
http://10.67.1.138:8004/images/buttons/begin_survey.gif"; alt="Begin
Survey"width="150" height="53"></a>
<br>
</font>
</td></tr>
<tr>
<td colspan="2"><font face="Verdana" size="2">If the job has not been
resolved or you have any further questions or concerns, please reply to
this
message or call us on extension 7804 (+64 7 838 7804)<br>
</font></td>
</tr>
<tr><font face="Verdana" size="6"><br>
<br>
<b>Note: Any replies to this email will reopen the job</b></font> </p>
<font face="Verdana" size="2"></td>
</font>
</tr>
<tr>
<td><p><font face="Verdana" size="2"><b><br>
S<font color="red">i</font>tel NZ Information Technology</b><br>
Level 3, ASB Building<br>
500 Victoria Street<br>
Hamilton, New Zealand<br>
+64 7 838 7804</font></p></td>
</tr>
</table>
Then clearly adjusted the scrips to fire off the amended template. This one
was for OnResolve.
--
Regards
Aaron
On Mon, Nov 9, 2009 at 6:11 PM, Praveen Velu <praveen.v...@hotmail.com>wrote:
> Hi,
>
> I am using RT 3.8 installed in Debian Lenny. I changed my default templates
> to html. but I am getting mails in plain text. When i receive mails, header
> shows *'Content-Type:* text/plain; charset="utf-8"'.After a long search I
> came to know that due to security RT enabled only text/plain. how can i
> enable html email in RT.
> Thanks for any help in advance
>
> -Praveen-
>
> ------------------------------
> http://windows.microsoft.com/shop Find the right PC for you.
>
> _______________________________________________
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
Regards,
Aaron
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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![http://10.67.1.138:8004/images/buttons/begin_survey.gif"](http://10.67.1.138:8004/images/buttons/begin_survey.gif"){kind=link}