Dear Aaron,
Thanks for your quick help. I added same template for testing. Still I am
getting mails in text/plain format. Is there any settings I have to do for
enable html in request tracker 3.8.
If I reply to a mail from rt web interface by adding any hyper-links to body. I
am not getting any hyper-links at receiving end.
-Praveen-
All I did was setup the templates as shown in the example below;
Subject: Resolved: {$Ticket->Subject}
Content-Type: text/html
Content:
<table border="0" cellpadding="0" width="644">
<tr>
<td colspan=2 height="53"><p><font face="Verdana" size="2">You logged a job
(SR#) with the Sitel IT Service Desk which we believe we have now resolved,
please take the time to complete a short survey in relation to that
job.<br />
</font><td height="53">
<tr>
<td><font face="Verdana" size="2"><b>Sitel users please click below</b><br />
<a target="_blank"
href="http://i3/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket->id}">
<img border="0" src="http://10.67.1.138:8004/images/buttons/begin_survey.gif";
alt="Begin Survey" width="150" height="53"></a>
<br></font></td>
<td><font face="Verdana" size="2"><b>Genesis users please click below</b><br />
<a target="_blank"
href="http://10.67.1.138:8004/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket->id}">
<img border="0" src="http://10.67.1.138:8004/images/buttons/begin_survey.gif";
alt="Begin Survey"width="150" height="53"></a>
<br>
</font>
</td></tr>
<tr>
<td colspan="2"><font face="Verdana" size="2">If the job has not been
resolved or you have any further questions or concerns, please reply to this
message or call us on extension 7804 (+64 7 838 7804)<br>
</font></td>
</tr>
<tr><font face="Verdana" size="6"><br>
<br>
<b>Note: Any replies to this email will reopen the job</b></font> </p>
<font face="Verdana" size="2"></td>
</font>
</tr>
<tr>
<td><p><font face="Verdana" size="2"><b><br>
S<font color="red">i</font>tel NZ Information Technology</b><br>
Level 3, ASB Building<br>
500 Victoria Street<br>
Hamilton, New Zealand<br>
+64 7 838 7804</font></p></td>
</tr>
</table>
Then clearly adjusted the scrips to fire off the amended template. This one
was for OnResolve.
--
Regards
Aaron
On Mon, Nov 9, 2009 at 6:11 PM, Praveen Velu <praveen.v...@hotmail.com> wrote:
Hi,
I am using RT 3.8 installed in Debian Lenny. I changed my default templates to
html. but I am getting mails in plain text. When i receive mails, header shows
'Content-Type: text/plain; charset="utf-8"'.After a long search I came to know
that due to security RT enabled only text/plain. how can i enable html email in
RT.
Thanks for any help in advance
-Praveen-
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--
Regards,
Aaron
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![http://10.67.1.138:8004/images/buttons/begin_survey.gif"](http://10.67.1.138:8004/images/buttons/begin_survey.gif"){kind=link}