This may have some bearing on things, unsure but worth a try. In RT_SiteConfig.pm make sure to have, if you don't then add these in.
Set($TrustHTMLAttachments, 1); Set($PreferRichText, 1); Another thing, not the empty line under Content: If you don't have this blank line the template will not work as HTML. -- Regards Aaron On Tue, Nov 10, 2009 at 6:45 PM, Praveen Velu <praveen.v...@hotmail.com>wrote: > Dear Aaron, > > Thanks for your quick help. I added same template for testing. Still I am > getting mails in text/plain format. Is there any settings I have to do for > enable html in request tracker 3.8. > > If I reply to a mail from rt web interface by adding any hyper-links to > body. I am not getting any hyper-links at receiving end. > > -Praveen- > > > **All I did was setup the templates as shown in the example below; > > Subject: Resolved: {$Ticket->Subject} > Content-Type: text/html > Content: > > <table border="0" cellpadding="0" width="644"> > <tr> > <td colspan=2 height="53"><p><font face="Verdana" size="2">You logged a > job (SR#) with the Sitel IT Service Desk which we believe we have now > resolved, please take the time to complete a short survey in relation > to that job.<br /> > </font><td height="53"> > <tr> > <td><font face="Verdana" size="2"><b>Sitel users please click below</b><br > /> > <a target="_blank" href=" > http://i3/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket-<http://i3/pages/surveys/it_servicedesk_satisfaction.asp?rtid=%7B$Ticket-> > >id}"> > <img border="0" src=" > http://10.67.1.138:8004/images/buttons/begin_survey.gif" > alt="Begin Survey" width="150" height="53"></a> > <br></font></td> > <td><font face="Verdana" size="2"><b>Genesis users please click > below</b><br /> > <a target="_blank" href=" > http://10.67.1.138:8004/pages/surveys/it_servicedesk_satisfaction.asp?rtid={$Ticket-<http://10.67.1.138:8004/pages/surveys/it_servicedesk_satisfaction.asp?rtid=%7B$Ticket-> > >id}"> > <img border="0" src=" > http://10.67.1.138:8004/images/buttons/begin_survey.gif" alt="Begin > Survey"width="150" height="53"></a> > <br> > </font> > </td></tr> > <tr> > <td colspan="2"><font face="Verdana" size="2">If the job has not been > resolved or you have any further questions or concerns, please reply to > this > message or call us on extension 7804 (+64 7 838 7804)<br> > </font></td> > </tr> > <tr><font face="Verdana" size="6"><br> > <br> > <b>Note: Any replies to this email will reopen the job</b></font> </p> > <font face="Verdana" size="2"></td> > </font> > </tr> > <tr> > <td><p><font face="Verdana" size="2"><b><br> > S<font color="red">i</font>tel NZ Information Technology</b><br> > Level 3, ASB Building<br> > 500 Victoria Street<br> > Hamilton, New Zealand<br> > +64 7 838 7804</font></p></td> > </tr> > </table> > > Then clearly adjusted the scrips to fire off the amended template. This > one was for OnResolve. > > -- > Regards > > Aaron > > On Mon, Nov 9, 2009 at 6:11 PM, Praveen Velu <praveen.v...@hotmail.com>wrote: > > Hi, > > I am using RT 3.8 installed in Debian Lenny. I changed my default templates > to html. but I am getting mails in plain text. When i receive mails, header > shows *'Content-Type:* text/plain; charset="utf-8"'.After a long search I > came to know that due to security RT enabled only text/plain. how can i > enable html email in RT. > Thanks for any help in advance > > -Praveen- > > ------------------------------ > http://windows.microsoft.com/shop Find the right PC for you. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > > -- > Regards, > > Aaron > > > ------------------------------ > New Windows 7: Find the right PC for you. Learn > more.<http://windows.microsoft.com/shop> > -- Regards, Aaron
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com