John,
Unless you only have a few users, I /strongly/ recommend granting
privileges to groups, not to individual users. This will make rights
maintenance much easier in the future. When a new person needs the same
rights as others in a group, you merely add them to that group instead
of adding each right time after time after time.
Kenn
LBNL
On 11/29/2009 3:20 PM, John David Chapman wrote:
OK, Lets take this step by step.
I’m John Chapman, and my Customer is Joe Bloggs.
So….
I log in using my superuser account “John Chapman”.
I goto Configuration>Global>User Rights, and see that “Joe Bloggs” rights
are only set to “create ticket” and “commentonticket”. Good. That’s what I
want.
BUT when I log into Joe Bloggs account he can do everything just like he is
a superuser. I don’t want Joe Bloggs to be able to do that :-(
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